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" 'Neither rain, nor sleet, nor dark of night' also applies to Freedom Services [FreedomCar]. Thank you for always arriving early, for calling ahead, for being so dependable and reliable all these years. No other company retains their drivers the way Freedom Services does, so that alone tells you about the integrity of these folks."

Penny B., Baltimore, customer since forever!

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Click on the questions to reveal answers.

Q: How much advance notice do I need to reserve my appointment? [+/-]

A: There is no specific requirement, although 1-3 days in advance is recommended. We recommend more if you require longer hours or multiple vehicles.

Q: When should I call to make my appointment? [+/-]

A: Anytime between the hours of 7:30 a.m. – 10:00 p.m. At no time will you get an answering service.

Q: What happens if I call after hours? [+/-]

A: Managers are on duty until 10:00 p.m. seven days a week. We can field questions and take reservations until that time. After 10:00 p.m. and before 7:30 a.m. all incoming calls are answered by senior drivers on duty. They will refer non-urgent issues to management for a response during office hours. They can handle urgent matters immediately as necessary, for example if you don't see your driver. At no time will you get an answering service.

Q: How can I pay for my service? [+/-]

A: Any major credit card is acceptable. We also accept in-state checks or can send you a bill if you do regular work with us. We discourage payment by cash because our drivers do not carry change and we do not wish to transact money in the vehicle. For details visit Payment Information.

Q: What about gratuities? [+/-]

A: Thank you, but we do not accept tips for any of our services. The best gratuity you can give us is to express your satisfaction with our services to a friend or colleague. Accolades also affect our employee’s bonus pay, so feel free to call or write to us with your comments. Learn more in About Us.

Q: What are your cancellation fees? [+/-]

A: Visit Payment Information for in-depth answers. We try to be as flexible as possible.

Q: Where do I meet the driver at the airport? [+/-]

A: There are two options for domestic meeting procedures at airports:

1) Inside the airport at your luggage claim carousel.
2) Or, when you call, we can meet you outside the airport building on the upper (departures) level of the airport roadway. Please remember to specify which of these options you want when you make your reservation.

For more information visit Airports.

Q: What if I can’t find my driver? [+/-]

A: Please, call us. We don’t want you waiting and searching through the airport, a train station or street in an attempt to find your driver. Keep our numbers with you or programmed into your phone, 410.321.5600 or 800.666.3121. We will connect you with your driver immediately.

Q: How far do you travel? [+/-]

A: As far as you wish to go. Common requests include New York City, New England, Virginia, Washington D.C., and points west. For trips that exceed 250 miles one way, special per diem rates apply.

Q: What kind of vehicles do you have? [+/-]

A: Our vehicles are purchased new and are less than 3 years of age. For more specific information click on Our Fleet.

For additional information, reservations or answers to any other questions you may have regarding our services, please call us at 410.321.5600 or 800.666.3121.